FAQs

+Product Related

How to care for my wire cord thread?

Why the color not the same with last time order?

Do you offer wholesale discounts?

+Shopping Guide

How can I use my coupon code?

Do you have a physical store?

Why the page does not jump during the process of placing order or adding the item to my cart?

+ Order Related

How can I check my order information?

Why my payment was taken but the status of the order in my account shows Pending?

How to make sure that my order is finished?

Why don't I receive any emails or replies after placing order?

Was my order actually shipped out when I received my payment confirmation email?

How long will I receive my order?

How can I track my status of parcel?

What should I do if I never receive my parcel?

How can I cancel my order?

 
+Shipping & Delivery Related

Do you ship world wide?

Is there any Customs fee?

Why the value shows on the packaging differs from that I actually paid?

+Exchange & Returns Related

How can I Exchange or Return my ordered items?

Exchange & Refund Fees

Return and Exchange Instructions

+Payment Related

What is the difference between e-check payments vs. instant payments?

I have already made my payment through PayPal. Why do my items show as unpaid or re-listed?

What is the PayPal Transaction ID #?

What methods of payment do you accept?

How long can I receive my refund?